ONLINE PAYMENT WEST DES MOIN

This is an online payment to Wells Fargo, an American multinational bank. Wells Fargo's headquarters are in San Francisco, Calif., but its Home Mortgage Corporate Office is based in West Des Moines, Iowa. That's why you'll see "WEST DES MOIN" on your charge. The charge also notes it's an "online payment," which means it was not paid by phone or mail.

Wells Fargo offers the following services:

• Personal checking accounts
• Savings accounts and CDs
• Credit cards
• Home loans
• Personal loans
• Auto loans
• Investing and wealth management
• Small business banking
• Commercial banking
• Corporate and investment banking

Why this charge may appear on your card

You're likely seeing this charge because you made a payment to Wells Fargo. If you didn't make this payment, it's possible someone else did, which may be an early indication of fraud.

What can you do?

If you don’t recognize the charge, contact Wells Fargo immediately so the bank can review your account, identify all unauthorized transactions and keep your account secure.

You can call Wells Fargo at the following numbers:

• Credit card fraud claims: 1-800-423-7618, Monday-Friday: 7:00 a.m.-12:00 a.m. EST
• Debit card fraud claims: 1-800-548-9554, Monday-Friday: 7:00 a.m.-12:00 a.m. EST, Saturday: 9:00 a.m.-8:00 p.m. EST

How long is the claims process?

Wells Fargo tries to resolve claim within 10 business days of submission. If they need more time, they'll apply a temporary credit to your account after 10 business days. You can review the status of your claim on your Wells Fargo account online. Wells Fargo's website also offers tips for preventing fraud.

How to contact Wells Fargo

You can contact the company on Wells Fargo's website.

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